Role: Supporter Services & Ticketing Admin Apprentice
Salary: In line with the apprenticeship hourly rate (currently £6.40 per hour)
Hours: 30 hours per week, Monday to Friday
Location: American Express Stadium, Brighton
Contract Type: 18-month fixed term contract
Deadline Day: 14th March 2025

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Help us deliver an exceptional service to our loyal fans
You will support our award-winning ticketing team by providing effective administrative support focusing on ticketing, membership packs and more. You will also deal with general enquiries from our fans by phone, email, webchat and in person on matchdays.

Whilst in employment, you will gain a Level 3 Apprenticeship, so we are looking for someone who is committed to the completing the full 18-month apprenticeship and ensuring their coursework is completed on time. apprenticeship will be done in conjunction with East Sussex College.

What we are looking for
This is a great opportunity for someone who is looking at starting their career in football or in a customer service role.

You will have excellent communication skills and a competent level of numeracy and literacy skills and have confidence in using the Microsoft Office suite. You will need to have your GCSE in Maths and English.

Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

Treat People Well
Exceed Expectations
Aim High. Never Give Up
Act with Integrity
Make it Special

How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

Complimentary breakfast and lunch at both sites
️23 days holiday rising with length of service (pro rata for part time staff)
Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
Enhanced family policies
️‍ ️Access to a gym and padel court at our training ground
Priority access to match tickets and access to free WSL tickets for 2024/25 season
In-house training programme and CPD opportunities
Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com

Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Brighton and Hove Albion Football Club

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Supporter Services & Ticketing Admin Apprentice