JOB PURPOSE

As an Apprentice you will learn all aspects of Underground Service Claims Management. We will ensure that you have a rigorous Training Programme and access to Insurance material and relevant qualifications - CII

You will learn how to;

Carry out desk-top handling of insurance claims.

Provide administrative support and handle incoming and outgoing calls for the insurance function and ensure the delivery of service to our clients to the required standards.

Work flexibly, in a rapidly developing office environment.

JOB TYPES

Full-time

·Permanent

KEY RESPONSIBIITIES

Communicate effectively when making outbound or taking inbound calls.

Develop and maintain working relationships with both internal and external customers.

Take incoming instructions, manage, and appoint the appropriate claim roles.

Ensure that KPIs and deadlines are met throughout the insurance claims handling process.

Update company systems’ ensuring all information is recorded in an accurate and timely manner and in accordance with company processes and procedures.

Close down of insurance claims on completion of works ensuring that all necessary paperwork and management information is in place.

Conversion of claims to invoice to the appropriate party

Maintenance of claims data on claims database system.

Ensure full compliance with the Data Protection Act 1998 at all times.

Ensure average lifecycle is kept to a minimum through proactive claims handling.

To act as a contributing member of the team and undertake such other duties as reasonably required.

ESSENTIAL KNOWLEDGE, AND SKILL

‘A’ Level Qualifications (preferably math’s, technical skills)
Possesses or Working towards Cert CII or equivalent (If school leaver n/a)
Pleasant, clear telephone manner
Strong interpersonal skills and able to communicate, both verbal and written at all levels within the organisation
Capable of working under own initiative and without supervision
Numerate and methodical with a keen eye for detail
A proactive self-starter and demonstrate a can-do attitude
Strong organisational skills and the ability to work to tight deadlines and schedules
Competent in the use of Microsoft Office i.e., Word, Excel, and Outlook

BENEFITS

· Catalyst Academy Training

· Opportunity to progress and develop your skills

· Annual Salary review

· Performance based Bonus Scheme

· Smart casual dress code

· Social events

· On-site parking

· Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the family and experience the difference.

Job Type: Apprenticeship

Pay: From £7.55 per hour

Expected hours: 37.5 per week

Additional pay:

Bonus scheme

Benefits:

Company events
Company pension
Gym membership
Health & wellbeing programme
On-site parking
Work from home

Schedule:

Monday to Friday

Work Location: In person

Reference ID: YBAPP0425

Catalyst Services UK

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