About Us:

THE EXTRAORDINARY STORY OF REGINA’S CARE, SUPPORT AND ENCOURAGEMENT

Westminster Adult Education Service (WAES) is a world of extraordinary stories, where inspirational people help our residents acquire new knowledge and skills on the hundreds of courses we offer. People like Regina, are dedicated to encouraging learners as they navigate the world of study and assisting them as they develop their careers.

Regina started at WAES as an Admissions Temp in 2008 through an agency for a 2-week booking. She excelled in this role and was asked to stay on a permanent basis. Regina loved this role as she was able to support and make a difference to people's lives.

Regina always wanted to support people, help them focus on their dreams and make a positive impact on their lives, so when the new posts of Career and Learning Development Officers came up, she didn’t think twice about embracing the challenges of the role. And now her days are spent welcoming new learners, guiding them on their journeys and pointing them in the direction of opportunities they might never have known about before. With the financial support of WAES, Regina is about to finish her Level 6 qualification in Careers Information Education Advice and Guidance.

Yassir is one of her many success stories – born in Sudan, his father’s work meant he moved to a different country every few years, until at the age of 12 he found himself in the UK. He stayed here for a while before moving back to Sudan, but then war broke out and he returned to the UK. He applied for a place at King’s College London and started his studies before falling seriously ill and was forced to drop out. When he recovered, Yassir didn’t know where his future lay but was single-minded in his determination to make something of his life, so he joined WAES and started studying with us, which is when he met Regina. She helped him with his university application, and he is now studying Molecular Genetics at Sheffield University.

Regina is at the heart of our commitment to the residents of Westminster, and her dedication and determination to seek out the best in people is what makes her such an inspiration to her colleagues and the learners she works with.

To find out more about the amazing work WAES does, visit waes.ac.uk

The Role:

As a Learner Experience Apprentice in our WAES, you can make your own powerful contribution by helping Westminster’s residents develop the skills and knowledge they need to achieve a better quality of life.

Combining your studies with hands-on experience, you will work towards securing a Level 3 Business & Administration Apprenticeship, benefitting from six hours of “off-the-job” training each week. Working a flexible shift pattern across all three WAES sites (which are located at Lisson Grove NW8, Amberley Road W9, and the Pimlico Centre in SW1V) you will directly support learners in their educational journeys, handling everything from frontline customer service to administrative duties.

What this looks like could vary hugely on a day-to-day basis. For example, you might handle all aspects of the admissions and enrolment process, or you might take responsibility for responding to requests for information from educational colleagues. If learners ask you to help them navigate the digital admission platform, you’ll be quick to get them up and running, and you’ll be keen to develop a deep knowledge of each of the academic departments so that you can guide learners on their options.

Across all that you do, you will be focused on ensuring that learners enjoy a seamless experience so that they can excel in their chosen studies and courses.

With plenty of support from a collaborative team who will value your contribution to their collective efforts, this is an exceptional opportunity to help people find their full potential – while getting your own career off to a wonderful start.

To find out more about this opportunity and to talk to the learning provider, please join our Open Morning on Friday 21st March 2025 from 10am – 12pm at Lisson Grove. Simply click on this link to register your interest.

Please refer to the Job Description for more information.

About You:

This is a fantastic opportunity for someone looking to develop a career in education and customer services. To make the most of this opportunity, you will therefore be committed to securing your qualification with us – so a passion for learning is essential! With a minimum of Grade 3 at GCSE (or equivalent) in Maths and English, you will have good verbal and written communication skills, particularly as you will be connecting with learners, staff, parents and carers in person, remotely and via digital means.

The flexibility to work shift patterns is important, including 9am to 5pm on Saturdays if required, alongside occasional evenings.

From a practical point of view, you will have experience in a customer-facing role, and you will enjoy helping people. Excellent IT and technology skills are also vital, and you will be comfortable using Microsoft packages.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

City of Westminster Council

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