As an IT Apprentice, you will form part of our NOC (Network Operations Centre) and will be responsible for supporting our customer's IT Networks and Infrastructure. Full training will be provided, as well as having structured learning objectives.

You will be passionate about IT and be looking to progress your career within an industry-leading IT company. Upon successful completion of your IT Apprentice, you will gain an industry-standard certification and Commercial will continue to invest in your training and personal development to support your growth within the Company.

Please note, successful applicants will be invited to attend our Assessment Centre day scheduled for 27th June 2025, at Commercial HQ.

Your responsibilities as an IT Apprentice will be:

To provide 1st line support to clients – via telephone, email and remote working.
Monitor the 1st line support queue ensuring incidents are actioned within agreed SLAs.
Perform proactive maintenance using our in-house monitoring system.
Handle telephone calls and emails from clients and create support incidents as needed.
Help to develop guides to support training needs.
Take on additional duties as deemed appropriate to the role and business needs.
Maintain excellent relations with customers and 3rd party resolver groups.
Guide and aid effective incident resolutions and maintain a knowledge base of known errors and resolutions.
Join our other apprentices in performing daily checks on our customer's infrastructure backups to ensure data continuity throughout their environment.

About you

You will have achieved 5 GCSEs at grade C/4 or above.
Have the ability to demonstrate good problem-solving skills.
Have a keen eye, be thorough and the ability to pay attention to detail.
You will have an excellent telephone manner & excellent customer service skills.
A good understanding of Microsoft Workstations and office packages, i.e. Office 365, Windows 10/11.
Demonstrating sound organisational skills is key for this role to allow you to follow procedures and complete tasks within given time frames using incident management tools.
The ability to communicate information to end users with a genuine desire to assist the customer with their resolution.
Excellent verbal/written communication skills.
Enthusiasm and drive to learn and progress professionally.
Be able to work well with others.

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

A base salary of up to £16,000 per annum
A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
An enhanced family leave package to support you and your growing family
Life Insurance, offering peace of mind with cover equivalent to four times your salary
Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.

Commercial

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