Are you looking to kick-start your career in customer service within the insurance industry? Join a dynamic global organisation in central Milton Keynes that places its people at the heart of everything it does. Our client takes pride in delivering exceptional service to customers while fostering the growth and development of its employees.

As part of the New Claims Team, you'll play a vital role in ensuring accurate data entry and delivering outstanding customer service. You’ll work in a supportive team environment, where strong communication skills and a problem-solving mindset are essential. With a fast-paced workflow, effective time management and organisational skills will be key to success.

What you’ll be doing:

Acting as the first point of contact for customers making claims, via phone and email
Accurately inputting claim details into internal systems
Handling confidential enquiries with professionalism and attention to detail
Making liability decisions and allocating work across teams
Coordinating with suppliers to ensure smooth claim progression
Communicating with third parties involved in incidents
Supporting claim handlers to enhance efficiency in claims resolution
Gaining hands-on experience with motor, property, and liability claims
Progressing towards managing your own portfolio of claims from start to settlement

What we’re looking for:

Excellent customer service skills with a passion for helping others
Strong attention to detail and commitment to data accuracy
Ability to work under pressure and manage a varied workload
A team player who thrives in a collaborative environment
Proactive, confident in taking initiative, and results-focused
Minimum 5 GCSEs (Grade C or above), including Maths and English
Basic proficiency in Microsoft Word, Excel, and Outlook

This entry-level apprenticeship offers a structured pathway into claims handling, designed to complement the Cert CII qualification. With hands-on experience and professional development, it’s the perfect opportunity to launch your career in the insurance sector.

Ready to take the first step? Apply now and become part of a team that values accuracy, efficiency, and exceptional customer service

Job Types: Full-time, Apprenticeship

Pay: From £22,932.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee mentoring programme
Employee stock ownership plan
Employee stock purchase plan
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme

Schedule:

Day shift
Monday to Friday
No weekends

Work Location: Hybrid remote in Milton Keynes MK9 2AH

Application deadline: 20/06/2025

Crawford

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