Job Title: Yard Apprentice

Location: Lymington

Apprenticeship: Customer Service level 2

Hours: 8am- 5pm Monday to Friday, 40 hours a week

Hourly rate: £7.55ph

We’ve been named “Employer of the Year 2024” at the Solent 250 Business Awards so we’re clearly doing something right!

We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!

Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.

Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren’t just words on a wall, they’re the way we show up, every day.

To succeed you’ll be a great team player with a can-do attitude, and you’ll be right at home.

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.

General Duties

Learning about the products and services that we offer to their customers.
Communicating with customers both face to face and via the phone
Provide accurate pricing and quotations to customers on a range of products.
Assisting with invoicing and other administrative tasks
Serving customers in the yard, both manually and with a forklift
Loading/unloading lorries
Receiving and storing products from suppliers and dealing with associated paperwork
Housekeeping in the yard
Supporting the branch in adhering to Health & Safety regulations.

Required Skills

Strong communication skills both verbal and written.
Some basic IT knowledge would be useful although training on internal systems will be given.
Adequate Numeracy skills when pricing and quoting and understanding measurements in discussions with customers.
Ability to look for solutions as well as offer assistance if faced with challenges
Friendly and personable with a positive approach to learning and work.
Drive and passion to succeed.
Be able to influence customers both internal and external, communicating at all levels · Highly organised with a strong attention to detail.
Friendly and professional manner

What we offer in return:

A friendly work environment with an experienced team to help and support you
Annual profit share scheme
24/7 wellbeing support
Enhanced Maternity and Paternity pay
Unlimited training
Staff discounts
Christmas Hamper
Monthly Pizza on us
Company pension

Elliotts

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Yard Apprentice