Kickstart Your Career in Tech!

Apprentice IT Service Desk Technician

Based in Sheffield | Full-time | Apprenticeship

Are you into tech and love solving problems? Want to start a career in IT but not sure where to begin? We’ve got you covered!

etiCloud is looking for a motivated and curious Apprentice IT Service Desk Technician to join our awesome Cloud Managed Service team in Sheffield.

What’s the job all about?

You’ll be the first point of contact for our customers, helping them with their tech issues over the phone and through our ticketing system. Don’t worry—you won’t be thrown in at the deep end!

You’ll work closely with our experienced IT team, learning the ropes and building your skills every day.

While you’re gaining hands-on experience, you’ll also be studying for a recognised IT qualification through online learning and assignments. It’s the perfect mix of learning and doing.

What you’ll learn:

· How to support users and fix real-world IT problems

· The basics of infrastructure, cyber security, software, and communication systems

· How to work in a professional IT environment and grow your confidence

What we’re looking for:

· A genuine interest in tech and helping people

· Good communication skills (you’ll be chatting with customers!)

· A team player who’s keen to learn and grow

Working hours:

Our Service Desk runs Monday to Friday with shifts between 8:00am and 6:00pm, plus a late shift (12:00pm–8:00pm) on a rota. There’s also an on-call rota for out-of-hours support (don’t worry, we’ll explain how that works!).

Why Join etiCloud?

Joining etiCloud Ltd isn’t just about getting a job—it’s about starting a career with one of the UK’s leading cloud-based IT providers. Here’s what you’ll get when you become part of our team:

· Competitive Pay – We offer a salary that reflects your potential, with regular reviews to reward your progress.

· Annual Bonus – Get recognised for your hard work with a yearly company bonus.

· Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and move up.

· 28 Days Off – Enjoy 28 days of annual leave, including bank holidays, to relax and recharge.

· Pension Scheme – Plan for your future with our company pension.

· Friendly Vibes – Work in a supportive, down-to-earth team that’s always ready to help.

· Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities and a coffee machine to keep you fuelled.

· Free Parking – No need to stress about parking—we’ve got free onsite spaces.

Ready to launch your IT career?
Apply now and take your first step into the world of tech with etiCloud!

Job Types: Full-time, Permanent, Apprenticeship

Pay: From £16,120.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee mentoring programme
Free parking
On-site parking

Application question(s):

Are you able to work from our Sheffield office 5 days per week?
Do you have the right to work in the UK without Visa sponsorship now or in the future?
Do you understand this is an Apprenticeship opportunity paid at the Apprenticeship National Minimum Wage?

Work Location: In person

etiCloud Limited

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Apprentice IT Service Desk Technician