Job Title: Information Communication Technician Apprentice

Location: Chiswick, London. Travelling to other offices for on-site support may be required.

Job Purpose

The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.

You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.

Key Responsibilities

Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
Build, configure, maintain, and recycle IT devices
Prepare and deploy equipment for onboarding new users
Deliver training and support to new users to ensure they understand company systems and policies
Provide audio-visual support at Chiswick Head Office
Carry out software and driver updates
Perform hardware maintenance and basic repairs
Assist with delivery of IT projects
Maintain stock levels and update the stock/asset database
Support project IT teams as required

Skills and Experience

Pro-active
Strong attention to detail with a logical approach to problem solving
Ability to deliver clear and confident communication to both technical and non-technical users
Team player
Resilient and flexible when handling changing priorities
Motivated to learn and develop a career in IT
Experience in an IT or technical support environmental is desirable
Good working knowledge of general IT Systems (Android, Windows, Apple)

Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties.

Qualifications:

5 GCSEs grade 4-9, including Maths and English and 3 A Levels or BTEC Level 3

Apprenticeship Standard: Information communications technician Level 3 + CompTIA A certification included

Duration: 18 months Apprenticeship Programme + End Point Assessment

Hours: 40.5 per week (Monday to Thursday 9am to 6pm; Friday 9am to 4pm). Four days delivering in the office and 1 day studying from home or training at the providers facility.

Ferrovial Construction UK is an Equal Opportunities employer and as such treats applications equally and recruits purely based on skills and experience.

Applicant CVs will be reviewed by Ferrovial Construction and JUST IT Apprenticeship provider.

About us

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.

Ferrovial Construction is internationally recognised for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.

FERROVIAL CONSTRUCTION (UK) LIMITED

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