Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers and Amadeus River Cruises.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.

Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more.

Are you passionate about travel and ready to kick-start your career in the industry? As our product range expands, we’re looking for a driven and enthusiastic Apprentice to help bring our travel experiences to life! You’ll be supporting the creation, development, and delivery of exciting new products, while helping us reach new customers and showcase our offers across a variety of marketing channels. In this role, you’ll work closely with the Head of Product as well as the Product and Sales Managers, gaining first-hand insight into how travel products are developed, promoted, and maintained. Your day-to-day tasks will include helping to manage and update product information, ensuring accuracy and consistency across both online and offline platforms. You’ll also play a key role in supporting advertising efforts, helping to bring our products to life through compelling content and visuals across websites, brochures, and other marketing materials.

As a Product Support Apprentice, you’ll have an amazing opportunity to learn and grow alongside a passionate, professional team who live and breathe travel. This unique role offers hands-on experience in the exciting world of travel, helping you build valuable industry knowledge, develop key skills, and grow your understanding of global destinations-all while being supported every step of the way. We are keen to hear from organised individuals who have good communication, a willingness to learn, and a genuine interest in the travel and cruise industry.

This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification which has an estimated course duration of 18 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

This is a full-time position based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) Working 35 hours per week (Monday - Friday 9am - 5pm)

Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Fred. Olsen Travel

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Product Support Apprentice