Job Categories: Service Desk

Job Type : On-Site | Permanent

Job Location : Ebbsfleet, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced IT environment, supporting users with their technical issues and learning from experienced professionals.

As a Service Desk Apprentice, you will be the first point of contact for technical support. You’ll learn how to troubleshoot hardware and software problems, log incidents, and escalate issues when necessary. Throughout your apprenticeship, you will work towards a nationally recognized qualification and develop key skills to launch your career in IT support.

KEY RESPONSABILITIES:

Provide first-line technical support to staff and users via phone, email, or in person.
Log, track, and resolve IT service requests and incidents using the service desk system.
Troubleshoot basic hardware and software issues with guidance from senior team members.
Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
Help maintain accurate IT documentation and inventory records.
Escalate unresolved issues to the appropriate support team as needed.
Learn and follow IT policies, procedures, and security standards.
Participate in training and development opportunities as part of your apprenticeship.

TO BE ELIGIBLE FOR THIS APRENTICESHIP, YOU MUST HAVE:

3 GCSEs or equivalent at grades 4 (C) or above in any subject
GCSE Maths and English at grades 3 (D) or above

IDEAL EXPERIENCE:

A keen interest in IT and technology.
Good communication and interpersonal skills.
A logical and methodical approach to problem-solving.
Willingness to learn and take direction.
Ability to work effectively both independently and as part of a team.

JOB SPECIFICATION:

Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).

WHAT WE OFFER:

Full support and training throughout your apprenticeship.
A structured development plan with real-world experience.
Opportunity to gain an industry-recognized IT qualification.
Supportive and inclusive work environment.
Potential for progression into a permanent role upon successful completion of the apprenticeship.

Goaco

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Service Desk Apprentice