Summary

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Book customer cars in for repair / attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist

Equal to Level 3 (A level)

Course contents

Your training plan

You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
VRQ in Parts
Level 1 EV Awareness
The apprentice will do their training in house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required

Requirements

Essential qualifications

GCSE or equivalent English and Maths (Grade 4+) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

None of the above

About this company

FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.

After this apprenticeship

The potential to work further up in the service department
This could involve becoming an area service manager

Job Types: Full-time, Apprenticeship

Pay: £7.00 per hour

Additional pay:

Bonus scheme

Benefits:

Company pension
Free parking
On-site parking

Flexible language requirement:

English not required

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

Reference ID: JF111024

Group 1 Automotive

Latest Jobs

Commercial Advisor Apprentice