About The Role

Islington Council is seeking a passionate and motivated individual to join our Digital Services team as a Digital Support Apprentice. This is a fantastic opportunity to earn while you learn and gain hands-on experience supporting digital transformation across our borough.

Why join us?

We’re committed to challenging inequality and supporting our diverse community. Our values : Collaborative, Ambitious, Resourceful, and Empowering (CARE) guide everything we do.

You'll also benefit from:

A nationally recognised Level 3 Digital Support Technician apprenticeship qualification
A supportive team and structured development programme
Real experience solving IT problems and delivering first-line support
Access to cutting-edge digital systems and meaningful work that helps residents.

Key Responsibilities

Provide first-line technical support and assist users through digital channels
Maintain and operate IT systems both on-site and remotely
Troubleshoot technical issues and document solutions
Support digital transformation initiatives
Apply data protection and security principles
Communicate effectively with users of varying digital abilities
Work collaboratively with team members and other departments
Meet agreed learning and performance targets

What we are Looking for

A genuine interest in IT and digital support
Motivation to complete a Level 3 apprenticeship Program
Good communication and time management skills
Ability to learn new systems and adapt to change
Teamwork and willingness to follow instructions
Confidentiality and professionalism
- Provide evidence of GCSE or Level 2 equivalent in functional skills (Maths and English) at grade 4-9/A*-C.

Complete a Level 3 Digital Applications Technician apprenticeship qualification
Participate in the Councils apprenticeship network and various development activities
Have access to a buddy/mentor.

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your Level 3 Digital Applications Technician. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.

For an informal discussion about apprenticeships at Islington council please contact, the Early Careers and Talent Team by emailing apprenticeships@islington.gov.uk

If you are an Islington resident who would like support with your application, please contact the iWork Team on 020 7527 3559 or email islingtonworking@islington.gov.uk

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

Up to 31 days leave per year, increasing to 36 days after five years of local government service
A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
Learning and development opportunities to maximise your potential
Competitive pay and a commitment to paying all staff the London Living Wage at minimum
Excellent local government pension scheme
Cycle to Work scheme and discounted gym memberships
Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workforce Equality, Equity, Diversity and Inclusion Statement

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.

We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage.

We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to a basic/standard/enhanced DBS check with children/adult barred list, Social Work England/HCPC registration, qualifications check and 3/5 years referencing.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

Islington Council

Latest Jobs

Service Desk Analyst - Apprentice