Would you like to work for one of East Anglia’s most prestigious Motor Retail Group?

A fantastic new apprentice opportunity has been created for an Aftersales Advisor to join our fast paced dealership in Lowestoft.

You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority. In order to provide in-depth on-the-job learning, this Apprenticeship will offer the right candidate the opportunity to gain skills required in Customer Service through training with our Aftersales Advisors, and a deep knowledge of our vehicle processes with training with our Warranty and Parts teams. Meaning the successful candidate will gain a deep knowledge all aspects of Aftersales processes.

The duties that you will be taught will include:

Ensuring the highest level of customer care and satisfaction is given at all times
Building rapport and clearly translating any technical issues in a customer friendly way
Ensuring customers are kept up to date with the progress of their vehicle repairs
Keeping customer records accurately up to date on the system
Processing payments
Answering telephone queries

Requirements:

Educated to GCSE Level or Equivalent
Customer orientated
Prides themselves on excellent communication skills
Advising on additional sales
Has a pro-active approach
Excellent listening skills
Holds a full clean driving licence

What we offer:

22 days holiday plus 8 bank holidays
Company pension scheme
Staff discount for both sales and service
Manufacturer accredited training programme
Cycle to work scheme

Working hours will be 40 per week for applicants under the age 18, over 18-year-olds will be required to work an average of 43.75 hours per week. Hours worked will be between Monday and Saturday as discussed with in the interview, working only 5 days a week over a 7 day period.

The apprenticeship will last a minimum of 15 months with the possibility of a permanent position, continued learning to include becoming a manufacturer qualified Service Advisor and salary reviews.

Salary:

Under 18yrs (40 hours per week) - £15,704 p.a.

18 yrs (43.75 hours per week) - £17,176.25 p.a.

19 yrs or over but within first year of apprenticeship (43.75 hours per week) - £17,176.25 p.a. rising to equivalent hourly minimum wage for age after one year.

All salaries are reviewed annually.

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines, and welcome applicants from all backgrounds.

We encourage our diverse colleagues to develop the skills that help them fulfil their potential whilst we continue to foster an inclusive and equitable work environment.

If this sounds like the opportunity you're looking for, please apply.

Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted.

Job Types: Full-time, Apprenticeship

Pay: From £15,704.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
On-site parking

Schedule:

Monday to Friday
Weekend availability

Ability to commute/relocate:

Lowestoft, NR32 1NN: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

John Grose

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