MBP Door Solutions is the largest independent stockist of fire and non-fire doors in the UK. Founded in 1991, the company’s success is built on providing market-leading door solutions for its customers through its seven regional distribution branches and its responsive manufacturing capabilities. We provide standard and bespoke doors, pre-hung doorsets, door kits, timber screens, and fire, smoke and acoustic door sealing products to house builders, contractors, developers, builder’s merchants, public sector organisations and tradespeople.

Our Manchester branch, MBP Door Solution North West, is based in Wardley Industrial Estate which also houses manufacturing and distribution. For more information about MBP Door Solutions and its product offerings visit our website.

Joining a busy team you will efficiently process sales orders, handle sales customer enquiries and quotations whilst providing effective administration support to the smooth running of the team. Respond to queries from internal and external customers. Maintain relationships with several key accounts. As part of this role, you will also undertake a L3 Bussiness Administration Apprenticeship for 18 months with the posibility to secure a permanent position upon completing the course.

A normal day would include:

• Receive customer orders by telephone, and email

• Ensure that all orders are accurately entered into the bespoke ordering system

• Handle customer enquiries and resolve any problems that may arise

• Agree workload and priorities with the Sales office manager

• Deal with document filing in a timely and efficient manner

• Raise purchase orders to accompany all orders

• Liaise with production and warehouse on relevant issues regarding availability and delivery

• Manage a portfolio of several key accounts

• Comply with Health and Safety responsibilities defined in the company Health and Safety policy, and ensure that any specific responsibilities are adequately delegated in their absence.

How you will be supported

Full training and support will be provided by a leaning provider to help you achieve your apprenticeship and reach your full potential in your role.

Skills Required

Strong customer service
Strong verbal and written communication skills
Conscientious and task focused
Capable of working under pressure
Must be IT literate to a high standard

Personal Qualities:

Must be proactive and have a positive approach
Customer Focused
Extremely high standards of courtesy
Detailed and methodical.
Able to prioritise workloads to meet ever changing departmental and organisational deadlines
Ability to work in a team and individually
Must fit in with company culture of – Teamwork, honesty, loyalty, passion, trust and respect

Qualifications Required:

A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
Proficient with Microsoft packages (including Word and Excel)
A background in sales would be advantageous

Salary details:

National Living Wage (for those aged 21 and over) and the National Minimum Wage (for those of at least school leaving age).

Aged 16 to 18: The current National Minimum Wage rate for an apprentice: £7.55 per hour.
Aged 19 or over and in their first year: The current National Minimum Wage rate for an apprentice: £7.55 per hour.
Aged 19 or over and have completed their first year: National Minimum Wage or National Living Wage rate for their age.

Holiday Entitlement: 31 days

Working Week/Hours of Work: 8.00am – 5.00pm Monday to FridayVacancy Location: Wardley Industrial Estate, Unit 3 Shield Dr, Wardley, Worsley, Manchester M28 2QB

Possible Start Date: April/May 2025

MBP

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