Job Title: Apprentice Cycle Technician & Rider Support

(Full training and Cytech qualification provided)

Ideally suited to a recent school or college leaver, this is a fantastic opportunity to start a hands-on career in the cycle industry — learning from experienced mechanics and gaining professional qualifications along the way.

MTB Monster is one of the UK’s leading mountain bike specialists. Based in Lancashire, we sell and repair both electric and non-electric bikes from top brands including Trek, Cube, Santa Cruz, Haibike, Mondraker, Orbea, Marin, NS Bikes, Cannondale, Whyte & Transition.

We’re looking for a motivated and reliable apprentice to join our team — someone with a good base knowledge of bikes, a willingness to learn, and strong communication skills. This is a long-term role with real progression. Over time, you’ll build your skills and grow into a full Cycle Technician & Rider Support position.

What We Offer:

Full training in bike mechanics and customer support
Support to gain your Cytech Level 2 & 3 industry qualifications
A structured development plan with clear goals and mentoring
A friendly and fast-paced workshop environment
Flexible working hours (including part-time options)
Long-term job opportunities and progression

You’ll Need To:

Be confident speaking with customers in a polite, professional way
Be able to write clear, well-structured emails
Have a GCSE grade 5 or above in both English and Maths
Have a genuine interest in mountain bikes and a basic understanding of how they work
Be a good team player with a positive, can-do attitude
Be comfortable using computers (e.g. Google Sheets, Word, and email)

What You'll Be Doing (Initially):

Assisting experienced mechanics in the workshop
Learning how to service and repair mountain bikes and eMTBs
Supporting customer service and rider support cases (with guidance)
Helping process returns and communicate with suppliers
Learning how to diagnose faults and perform quality control checks
Gradually taking on more responsibility as your skills develop

This is an excellent opportunity for someone looking to kick-start their career in the cycle industry and grow into a skilled and trusted member of the team.

Job Types: Full-time, Part-time

Pay: From £16,000.00 per year

Benefits:

Cycle to work scheme
Employee discount
Free parking
On-site parking
Store discount

Application question(s):

How soon could you start?
What interests you about the role?
What experience do you have in fixing bikes? Please list the jobs you have done successfully.

Work Location: In person

MTB Monster

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Apprentice Cycle Mechanic & Rider Support