In this role, you are accountable for 1. Agile working: Learn how agile delivery works in practice and contribute to iterative development cycles (e.g., sprints) and demonstrate flexibility and a willingness to learn new approaches and adapt to change. 2. Design communication: Develop your ability to explain design ideas and your routine research findings to both technical and non-technical audiences.

Support internal and external communications and take account of barriers to understanding such as digital literacy, language, and accessibility. 3. Designing together: You will understand the work of others and the importance of team dynamics, collaboration, and feedback. You actively engage with designers, developers, researchers, analysts, product owners, and delivery managers, ensuring you contribute to and fully understand the collaborative design process.

4. Designing for everyone: You design services that are accessible, inclusive and meet NHS and government service design standards. You will have an awareness of user needs, including those with accessibility requirements. 5.

Digital perspective: As you progress in this role you will be responsible for applying design, technology, and data principles in your work. You actively engage with current trends in service design and collaborate with others to set and act on relevant priorities. You demonstrate a clear understanding of the internet and the range of available technology choices, using this knowledge to inform decision-making. You will regularly use digital service design computer software to produce service blueprints and journey flows.

6. Evidence- and context-based design: You will apply evidence-based principles to service design, recognising its iterative nature. You take responsibility for analysing and using data from various sources to inform user-centred design decisions. This includes comparing different types of information and data, exercising your judgment to ensure the best possible outcomes for the service.

You will present insight and conclusions based on this data to technical and non-technical audiences. 7. Iterative design: You are aware of how iteration supports user-centred design. You will learn to iterate quickly.

You will learn ways to prototype ideas at different levels of realism, or fidelities, and when to use them and as you become more confident you will use these skills in a variety of projects. 8. Leading Design: You show a commitment to agreed good practice for the team. You work with others to understand the reasoning behind decisions.

9. Managing decisions and risks: You will work collaboratively contributing to team decisions. Including using quantitative and qualitative data to inform and suggest improvements to design projects and to the wider team. 10.

Designing strategically: You will work to understand the strategic context of your work and why it is important. You will support colleagues with strategic planning in an administrative capacity. 11. Concentration and attention to detail: You will require a strong level focus and concentration when completing desk work, frequent MS Teams calls and keeping up with all relevant academic documentation.

12. Learning and development: Fully engage with all apprenticeship-related activities, including assignments, coaching sessions, and assessments. Proactively seek feedback and development opportunities from mentors and peers. 13.

Professional conduct. Demonstrate the NHSBSA values in all aspects of work. Ensure personal compliance with all policies, procedures and standards relating to health and safety, inclusion, and data protection. In addition to the above accountabilities, as post holder you are expected to.

Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work. Encourage an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion.

Follow NHSBSA policies, procedures, and protocols as they apply to your role.

NHS Business Services Authority

Latest Jobs

Service Design Apprentice