About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

About The Role:

Would you be interested to join a leading facilities management company with a reputation for excellence?

OCS is currently recruiting for a Helpdesk Co-Ordinator Apprenticeship to join our passionate and driven team.

Your primary responsibilities will include:

Providing support to the Helpdesk Team.
Raising and closing jobs for reactive and system work orders,
Booking in reactive and PPM (Pre Planned Maintenance) tasks.
Working with HD Team to ensure seamless management of the contract.
Helpdesk cover for sickness and absence.
Inbound and outbound calls
Dealing with subcontractors
Raising quotes and Purchase orders
Chasing jobs for completion
Assuring all jobs are at the correct status Diary Management

About You:

Strong Customer service skills.
Proven administration experience if applicable
Experience working with the CAFM system is advantageous - Concept
Knowledge of Microsoft Office packages.
Exceptional telephone manner.
Work well as part of team and on your own

Benefits:

25 days holiday + bank holidays
Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
Regular social and charity events are held in our offices
Get involved in charity events in the local community

Wellbeing:

Eye test £25 voucher and up to £100 towards glasses
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition:

Immediate access to “Opportunity” our internal Learning and Development platform
Opportunity to win monthly OCS True Star

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

OCS Group

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