Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services effectively. Bilingual candidates are highly encouraged to apply, as the ability to communicate in both English and Spanish will be advantageous in serving our diverse clientele.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of service.
Assist customers in resolving issues and provide accurate information regarding products and services.
Utilise effective phone etiquette to maintain professionalism during all interactions.
Perform data entry tasks accurately to update customer records and track interactions.
Identify opportunities for upselling products or services based on customer needs.
Communicate clearly and effectively with customers, ensuring they feel valued and understood.
Analyse customer feedback to improve service delivery and contribute to team goals.
Collaborate with team members to enhance overall customer satisfaction.

Requirements

Proven experience in a customer service role is preferred.
Bilingual proficiency in English and Spanish is highly desirable; multilingual candidates are also welcome.
Strong verbal and written communication skills with an emphasis on clarity and professionalism.
Excellent phone etiquette and interpersonal skills.
Ability to analyse information quickly and provide effective solutions.
Proficient in data entry with attention to detail.
A positive attitude, resilience, and the ability to work well under pressure.

Join us in delivering exceptional service while growing your career in a supportive environment!

Job Types: Full-time, Part-time, Permanent, Apprenticeship, Volunteer, Internship
Contract length: 12 months

Pay: £13.78-£13.80 per hour

Additional pay:

Bonus scheme

Benefits:

Company car
Company pension
Language training provided

Schedule:

8 hour shift
Every weekend
Monday to Friday
Overtime
Weekend availability

Experience:

Customer service: 1 year (preferred)

Language:

English (required)

Work Location: In person

Reference ID: Apprentice Intern

Prosper and Adam ltd

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