Job Purpose:

To assist in the management & progression of orders and/or queries from our customers whilst maintaining data accurately and in timely manner. Provide support and advice to customers & internal departments within the business. Ensure department is ‘audit ready’ and provide support when required.

Key Responsibilities will include: -

· Process orders and or amendments, emailing confirmation as per customer requested.

· Ensure customers (internal and external) receive a quality service and a high standard of care, meeting agreed standards.

· Co-ordinate, collate and reconcile paperwork linked to customers and update on customer service key indicators.

· Investigate discrepancies. Complete and close out queries for customers and hauliers

· Support the wider team during audits, ensuring customer service records and paperwork is readily available.

· Liaise with planners on stock holding and highlight potential shortages or delays ensuring key issues are communicated.

· Complete all administrative duties as required (including ad hoc).

Ideally, the successful candidate would possess the following: -

· Professional telephone manner

· Excellent verbal and written communication skills

· Strong organisational and time management skills

· Ability to multi-task and problem solve

·Experience in all Microsoft Office packages would be advantageous although training will be provided.

· Experience using Sage would be advantageous, although training will be provided

Job Types: Full-time, Part-time

Pay: £9,360.00-£23,600.00 per year

Expected hours: 20 – 36 per week

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Schedule:

Monday to Friday

Language:

English (preferred)

Work Location: In person

R&W Scott

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