We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits inlcuding well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Customer Service Apprentice within Children’s Social Care

St Helens Children’s Social Care Business Support Team are seeking to appoint 2 Customer Service Apprentices to join our hard working, dynamic and enthusiastic Team. The role is temporary for 15 Months, whilst undertaking a L2 Customer Service Qualification.

The Business Support Team is at the centre of Children’s Social Care, supporting the Social Work and Safeguarding Teams. Providing customer support to our professionals, external agencies, carers, families and young people.

We are looking for applicants with:

Good Communication and organisational skills

Have good interpersonal skills

Confident in using the telephone

Good IT skills with an understanding of Microsoft

You will be required to perform a wide range of customer service and administrative tasks, for which you will be given full training and support. Working alongside experienced staff, both in the office and remotely, you will build up knowledge and develop many transferable skills.

The successful candidate won’t be alone in their goal to have a positive impact on the lives of the children within St Helens; they will have all the support they need from the whole team.

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

St Helens Borough Council

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Customer Service Apprentice