An exciting opportunity to join the Apprenticeships Team at Steve Willis Training, providing high-quality administrative and learner support. This role plays a key part in engaging and supporting apprentices throughout their learning journey to ensure a positive and successful experience.

Based primarily at our Burgess Hill Centre, with occasional travel to our Portchester Centre required.

Hours (paid): 37.5 hours per week
Working pattern: Monday to Friday, between 8:00am and 5:00pm

Learner and Programme Support

Provide general administrative support to the Apprenticeships Team, including filing, scanning, data entry, and document management.
Maintain accurate learner records on management systems, ensuring compliance with funding, audit, and data protection requirements.
Prepare and distribute learner documentation, such as enrolment forms, progress reviews, and completion certificates.
Deliver excellent customer service to learners and employers, responding to enquiries promptly and professionally.
Welcome learners and visitors to the centre and assist with induction and training day arrangements.
Coordinate reviews, assessments, and end-point assessment (EPA) documentation.
Monitor learner attendance and update records within registers and management systems.
Liaise with tutors, assessors, and employers to ensure learner information is accurate and up to date.
Support learner engagement activities and assist with events such as inductions, progress reviews, and award ceremonies.
Provide general office support to the wider administration team as required.

Administrative Duties

Manage digital and paper-based filing systems to ensure records are complete and accessible.
Input, update, and check data in internal and external systems (e.g. ESFA, MIS, Aptem, etc.)
Produce reports, letters, and correspondence as required.
Support with the coordination of calendars, meetings, and communication across departments.
Provide general administrative support to the Apprenticeships Team and wider business as required.

Compliance and Quality

Ensure all learner information and documentation meets internal and external compliance standards.
Support internal audits and assist in preparing documentation for funding or inspection reviews.
Contribute to continuous improvement by suggesting and implementing process enhancements.

General

Deliver and maintain a consistently high standard of customer service across all areas of the business.
Actively participate in team meetings, contributing in a positive and proactive manner.
Provide administrative support to colleagues across the business and assist in maintaining office cover as required.
Research, coordinate, and produce reports to support a range of tasks and projects for colleagues.

Person Specification

Essential:

English and Maths at Level 2 (or equivalent).
Minimum of 12 months’ experience in an administrative role or within an administration team.
Experience in customer service and call handling.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Excellent attention to detail with strong organisational and administrative skills.
Confident communicator with effective written and verbal communication skills.
Able to work efficiently within a busy, team-oriented environment.
Positive, proactive attitude and a commitment to supporting learner success.

Desirable:

Strong understanding of Building and Engineering Services training programmes, particularly within the Gas and Electrical sectors.
Business Administration qualification at Level 2 or Level 3 (NVQ or equivalent).
ICT qualification at Level 2 (or equivalent digital competency).
Experience using CRM systems for data input and record management.
Previous experience working in an education, training, or apprenticeship environment.
Familiarity with apprenticeship management systems, including Aptem.
Sound understanding of safeguarding and data protection principles.

Job Type: Full-time

Benefits:

On-site parking

Work Location: In person

Steve Willis Training Ltd

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Apprenticeships Administrator