About the company:

Techrelate are an experienced IT company based in North London, offering a wide range of services to help businesses get the best out of their technology.

About the role:

Techrelate are looking for a First Line Engineer Apprentice to join their team in London. This is the perfect opportunity for someone looking to start their career within the world of ICT.

Main Responsibilities:

Provide VIP Customer service to existing clients
First response on the Helpdesk solving technical queries over the phone and via email
Swiftly Identify issues and fix supported systems
Quickly escalate any challenges that cannot be resolved by 1st Line
Log the agreed amount of time each week against assigned tasks
Clearly document and record time for all conversations, research and solutions provided on each ticket
Classify and escalate any Change or Sales requests being made on tickets
Contribute to projects and attend client sites as required
Meet SLA’s including call answering, first response times and logged hours
Assist in the ongoing documentation of business processes in accordance with ISO 27001 and 9001 accreditations
Share ideas and best practise with colleagues and peers
Update the client database with any changes as you become aware of them
Actively contribute to daily Social Media content
Support Lead Engineer for assigned clients
Maintain the technical area – tidiness, availability of tools and structure

Skills:

Good listener
Basic IT familiarity
Experience using Mac and/or PC
Experience using Cloud-based systems - such as Office 365
Excellent Customer Service skills
Interest in / aptitude for technology
High attention to detail and accuracy
Knowledge of the phonetic alphabet
Good typology, grammar and spelling
Confident phone manner and excellent communication skills
Efficient with Microsoft Word, PowerPoint and Excel
Ability to work well in a team and on own initiative
High levels of organisation
Touch typing skills (preferable)

Entry Requirements:

You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
You will need to be within a commutable distance to the office location listed.

Additional Benefits include:

Access to LDN's Apprentice Community
LDN Personal Development Opportunities
LDN Social Events
LDN Apprentice of the Month Prizes
Excellent Career Progression
Access to Student Discount

Job Types: Full-time, Apprenticeship

Pay: £20,000.00 per year

Schedule:

Monday to Friday

Education:

GCSE or equivalent (required)

Work Location: In person

Reference ID: TEK012
Expected start date: 30/05/2025

Techrelate

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First Line Engineer Apprentice