Customer Service & Administration Apprentice
Company: The Online Beauty Courses Worldwide

Location:

Tonbridge, full time in office
Hours: 37.5 hours per week
Salary: Apprenticeship wage (in line with national guidelines) £7.55 p/h £14,722

About Us:

The Online Beauty Courses Worldwide is a global training provider offering accessible, accredited beauty and wellness courses for learners around the world. From skincare and massage to advanced therapies like Japanese Head Spa, we empower individuals and professionals to upskill through high-quality, culturally respectful online education.

As we expand our global reach, we’re looking for a proactive and organised Customer Service & Administration Apprentice to support our students and help keep our operations running smoothly.

Role Overview:

As a Customer Service & Administration Apprentice, you’ll assist in handling student enquiries, updating learner records, managing digital course materials, and supporting day-to-day admin. This role is ideal for someone looking to build a career in business, customer service, or online education.

You’ll be supported by a friendly, experienced team and gain valuable skills in communication, systems, and remote working.

Key Responsibilities:

Customer Service

Respond to enquiries via email, chat, or social media in a friendly and professional manner
Help learners with accessing courses, certificates, and account setup
Follow up with previous and current students for feedback, support, and retention
Provide clear, helpful information about our course offerings and processes

Administration

Update and maintain student directories and internal databases
Issue digital course certificates and track completions
Assist with managing course bookings, payments, and enrolment data
Keep digital files and course documentation organised and accurate

Online Course Operations

Upload course materials to our platform(s)
Assist with checking and updating course content and FAQ pages
Support the team in coordinating international learners across time zones
Help prepare reports and summaries related to learner activity and feedback

What You’ll Learn:

Digital customer service best practices
Use of CRM and e-learning platforms (such as Teachable, Thinkific, or similar)
Business communication and professional etiquette
International operations and admin in a global training business
Time and task management in a remote or hybrid setting

Requirements:

Strong written and verbal communication skills
Interest in beauty, wellness, or online education
Good organisational skills and attention to detail
Basic digital literacy (email, spreadsheets, file management)
Reliable, positive, and eager to learn

Desirable (but not required):

Experience in a customer-facing or admin role
Knowledge of social media or online platforms
Spanish speaking, bilingual

What We Offer:

Full apprenticeship training and mentoring
A supportive team and positive remote work culture
Opportunity to grow into a permanent admin or customer success role
Access to discounted or free courses
Real responsibility and professional development from day one

Job Type: Full-time

Pay: From £7.55 per year

Schedule:

Monday to Friday

Ability to commute/relocate:

Tonbridge TN9: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

The Online Beauty Courses

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Customer Service and Admin Apprentice