We are looking for a Customer Service Apprentice to join Wessex Fire & Security. This is an exciting opportunity to join a well-known business whilst studying for a recognised level 2 qualification. The role will be based at our Head Office in Shaftesbury, Dorset and you will have the opportunity throughout your Apprenticeship to spend time in several parts of the business.

Working week:

37.5 hours per week

Monday to Friday, 8:30am – 5pm each day

1 hour for lunch

Expected duration of apprenticeship:

Minimum 1 year

Apprenticeship:

Customer Service Level 2 Apprenticeship

Main Duties & responsibilities:

· Provide administration support to the team as required

· To assist in covering for other duties as and when required in other areas of the business

· To carry out such duties of a similar level of responsibility as may from time to time be reasonably required.

· To answer the department telephones and take messages when necessary for other members of staff.

· Customer service support

This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.

Essential competencies:

· Excellent written and verbal communication skills.

· Grades 4/C in English and Math’s at GCSE

· Confident with Microsoft Word and Excel.

· High level of accuracy

· Good problem-solving skills.

· Customer Focused.

· To be able to work well in a team.

Desirable:

· Excellent ability to organise and prioritise workload effectively to meet targets and deadlines.

· Good attention to detail.

· Can work well under pressure.

Remuneration & Benefits:

· £6.40 per hour

· 24 days holiday plus bank holidays

· Auto-enrolment Pension

· Accident & Sickness insurance

· Life Assurance

· Full College funded course with recognised qualification upon completion

· Opportunity to become part of the wider team with future progression.

All subject to qualifying periods of employment and Conditions of Contract.

Wessex Group is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.

Job Types: Full-time, Permanent, Apprenticeship

Pay: From £6.72 per hour

Expected hours: 37.5 per week

Benefits:

Additional leave
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Schedule:

Monday to Friday
No weekends

Work Location: In person

Wessex Fire and Security

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Customer Service Apprentice