Apprentice Customer Advisor - Ops Call Centre

Northumbrian Water/Essex & Suffolk Water • Level 3 • Durham, England, United Kingdom • £24.24k / year • 2m ago

Salary

£24,242 per annum

Location

Pity Me, Durham, County Durham

About the role

Apprentice Customer Advisor – Operations

37 Hours Per Week

2 Year Apprenticeship

Salary – £24,242 per annum

Location – Pity Me, Durham/Hybrid working

About the role

We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday.

The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query ensuring first class customer service at all times.

You’ll also be required to undertake some admin duties to help support colleagues throughout the business.

In addition to your work experience, you'll complete a level 3 apprenticeship in Customer Service Specialist where you'll gain academic knowledge to complement your practical work.

About you

We are looking for someone who Is friendly and approachable, and able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.

You will bring a flexible approach to work and embrace your training to overcome obstacles and ensure excellent customer service.

Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.

The successful candidate will work flexibly as we are open 7 says a week including bank holidays.

We are looking for you to have a grade 4 or above in Maths & English GCSE or equivalent qualification.

Please note you will be employed through our Apprentice provider called ATA

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

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