About the role
Apprentice Customer Projects Agent
Full time – 36 hours per week
Salary: £24,242 per annum
Location – Hanningfield, Essex
About the role
We are currently looking for a results driven and proactive Apprentice Customer Projects Agent to work within our busy team. We’re looking for the successful candidate to have excellent customer service skills with the ability to resolve most queries within one contact.
You’ll be a point of contact for our field based teams and will be ready to help them when needed. You’ll provide administration support to the department which will include, making appointments for customers, dealing with internal and external stakeholders, maintaining databases as well as updating corporate systems.
About you
The successful candidate will be at intermediate level for MS Office packages including Word and Excel.
You’ll be a team player and have proven customer services experience as well excellent Communication skills, both written and verbal with the ability to achieve targets.
You’ll demonstrate consistent positive and professional behaviours treating people fairly and with respect creating a good working rapport with both colleagues and customers.
You will have a full driving licence.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
- Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
- Company pension scheme
- Digital GP
- Award winning wellbeing website
- Employee Assistance Programme
- Life assurance
- Qualification loans
- Professional subscription
- Buy and sell annual leave
- Discounts and cashback offers
