Company Information:
We art an award-winning international Translation and Interpreting Company that provides 24/7 world-class language support services for National Health Services, Local Government, International Organisations, Governments, and for the Public
The Job Role:
As a Booking Officer, you will play a pivotal role in our dynamic office environment, primarily focusing on the efficient management of our Bookings department. Your responsibilities will include promptly handling telephone inquiries, processing bookings via phone and email, and effectively coordinating assignments for our team of interpreters using our advanced portal system.
Key Responsibilities:
- Answering telephone calls and emails promptly and professionally.
- Processing bookings accurately and efficiently.
- Assigning jobs to interpreters through our sophisticated portal system.
- Maintaining exceptional attention to detail and a thorough focus on daily tasks.
- Demonstrating a professional attitude, especially when under pressure.
- Utilising initiative to enhance task completion methods.
- Adhering strictly to company procedures and policies.
- Demonstrating proficiency in Microsoft software applications.
- Exemplifying excellent interpersonal, written, and verbal communication skills.
- Providing at least one reference from a previous employer.
- Resolving customer queries and ensuring 100% satisfaction.
- Managing multiple tasks effectively, even under pressure.
Qualifications and Requirements:
- Proven ability to work under pressure with exceptional attention to detail.
- Punctuality, honesty, and reliability are essential traits.
- Ability to follow company protocols and procedures diligently.
- Basic proficiency in Microsoft Office suite.
- Excellent interpersonal, written, and verbal communication skills.
- Problem-solving abilities and a keen eye for detail.
- Capability to multitask and prioritise tasks effectively.
Benefits:
- Join a welcoming and diverse team committed to excellence.
- Opportunity for career advancement within the company.
- Exposure to an international work environment, fostering personal and professional growth.
- On-site amenities including a gym, break room, and fully equipped kitchen.
- Convenient access to nearby dining and entertainment establishments.
- Prime location within walking distance of Birmingham City Centre and excellent public transport links, with Snow Hill station in close proximity.
Apprenticeship details:
Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops occur once every 2 weeks online.
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.
Job Types: Full-time, Apprenticeship
Benefits:
- On-site gym
- Transport links
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
