Role: IT Support Apprentice
Location: Lincoln
Wage: £7.55 per hour
Brief description of the role
Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development. We believe strongly in developing all members of the team and throughout your apprenticeship journey, you will have the full support of the team. We’re a really friendly team and we’re looking forward to supporting the next IT apprentice, could this be you?
Key responsibilities
- Act as the initial point of contact for clients experiencing technical issues
- Provide timely and professional assistance to users via phone, email, or chat
- Diagnose and troubleshoot hardware and software issues
- Clearly and concisely document technical issues and resolutions in our ticketing system
- Maintain excellent communication with clients, keeping them informed of the status and progress of their support requests
- Provide step-by-step guidance to clients for issue resolution when applicable
- Escalate complex technical issues to 2nd Line Support or relevant 3rd Line technical teams, providing detailed information to facilitate swift resolution
- Conduct basic user training to help clients optimise their use of systems and prevent recurring issues
- Contribute to the development and maintenance of knowledge base articles and documentation to assist resolution of common issues
You will also have the opportunity to support other departments within the business and provide administrative support as and when required.
Knowledge skills and behaviours developed in the role
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
What opportunities exist for the Apprentice after their complete their Apprenticeship
We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.
Next Steps
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.
If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!
Job Types: Full-time, Apprenticeship
Pay: From £7.55 per hour
Schedule:
Application question(s):
- Why do you want an apprenticeship?
- Why are you interested in IT?
- Do you drive and have access to your own car?
Work Location: In person
Application deadline: 20/05/2024
Reference ID: Linc ICT
