About this company
Quality First and Foremost Care is an independent provider of Home (Domiciliary) Care to people living at home. Our passion and focus are providing high-quality person-centred care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.
Company Benefits
Full induction & Training. On-going 24/7 support. Annual leave. Birthday leave.
What you’ll do at work
We are looking for a business administration apprentice to join our existing busy team. We are looking for a professional, capable and motivated individual to provide proactive support to the Office Manager. This apprenticeship role is ideal for someone who enjoys being busy, has plenty of initiative, is confident and high energy.
MAIN DUTIES AND KEY RESPONSIBILITIES
- To represent the company in a professional manner.
- To maintain Confidentiality at all times.
- To develop and maintain effective recording of administrative processes.
- To be able to implement and maintain recording and reporting systems.
- To be able to prioritise and organise own workload effectively.
- Responsible for ensuring effective communication with service stakeholders including but not limited to Care and Support workers.
- Conduct as required one to one discussions with Care Workers highlighting any ongoing issues to management.
- Professionally liaise with Family, Next of Kin, GP’s, Social Workers, Local Authority Commissioners, Care Quality Commission and other Health Professionals at all times.
- To monitor and evaluate Care Workers as part of a routine approach to regular supervision, in response to particular concerns, or as directed otherwise.
- To support Care Workers in their role.
- To ensure that all care staff receive the necessary support, in a way that is culturally and ethnically sensitive and reflects their needs in relation to their age, gender, sexuality, social class, disability and / or religious belief.
- To undertake duties appropriate to the scope of the position as maybe required from time to time.
Your training plan
- On-the-job training is delivered by the employer.
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3.
- Allocation of an apprenticeship delivery coach who will carry out regular training.
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
- Identify, track and support 6 hours off-the-job training activities.
- Quarterly formal progress review meetings, identifying learning achievements and next steps.
Requirements
Desired qualifications
- GCSE Maths and English (Grade A*-C/ 4-9) desirable
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Remain calm under pressure
- Interpersonal skills
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (required)
Work Location: In person
Reference ID: QUALITY FIRST AND FOREMOST CARE LIMITED
