Our client is now looking for an IT Apprentice to join the company. The apprentice will be responsible for answering system user queries and fixing faults in a helpdesk environment to ensure the business runs smoothly.
Apprenticeship summary
£14,722.50
Working week
TBC upon interview.
Total hours per week: 37.50
16 months
You will be required to understand a range of applications and services supported by the Service Desk by making use of any appropriate knowledge and working with colleagues whilst ensuring that calls are logged correctly and accurately by obtaining the correct and relevant details from the user and logging these within the companies ticketing software.
The successful candidate will need to have a willingness to learn and gain experience within an IT environment.
This is a fantastic opportunity to join a company that is already supporting varied businesses across the Midlands.
This is an opportunity for someone to join the team at the beginning of the journey.
Main responsibilities:
- Diagnose, troubleshoot and resolve ICT problems and faults within the required SLAs.
- Provide technical support to internal and external customers.
- Install software for business users when requested.
- Ensure first line processes are correct and kept up to date.
- To show a genuine desire to continually improve your technical knowledge and ability through self-study.
- Handle technical support issues via incident management escalations.
Requirements and prospects
Desired skills
- Confident when dealing with client requests
- Clear and effective communicator
- Projects a positive, friendly and professional image in person and on the phone
- Demonstrates a passion for customer service
Personal qualities
- Desire to study for technical qualifications
- Reliable and flexible
- Good team player
Desired qualifications
Entry requirements:
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades C or above
Future prospects
There may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Things to consider
Important Information:
JBC Skills Training’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK for the last 3 consecutive years.
About the employer
A Midlands based company, providing IT support and maintenance to small and medium sized businesses in the area.
Training Provider
JBC Skills Training
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Coventry, CV1 4LH: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (preferred)
Location:
- Coventry, CV1 4LH (preferred)
Work Location: In person
