Job Title: Apprentice Customer Service Representative
Company: Reflex Labels
Location: Mansfield, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 8:30 am to 5:00 pm
About Reflex Group: Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.
Role Overview: Reflex Labels is seeking a self-driven and motivated Apprentice Customer Service Representative to join our team in Mansfield. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. You will be expected to complete an apprenticeship alongside your role, during working hours.
Key Responsibilities:
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
- Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
- Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Required Skills & Experience:
- Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
- Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
- Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
- Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
