Course Duration: 8-18 months (dependent on performance)
Salary: £7.55 per hour for 12 months (National Minimum Apprenticeship Wage)
About the Role:
NextStep Training is recruiting on behalf of a reputable company, an excellent opportunity for a motivated individual to gain valuable experience while completing a Business Administration Level 3 Apprenticeship.
Key Responsibilities:
- Answering incoming customer enquiries by phone and email
- Making outbound calls to follow up on leads and provide updates to customers
- Liaising with customers regarding appointments, surveys, and installations
- Inputting and maintaining accurate data in CRM systems
- Supporting the admin team with document preparation, filing, and compliance
- Assisting in coordinating schedules for surveys, installations, and audits
- Handling basic customer service queries and escalating when required
- Ensuring professional communication at all times
- Contributing to a positive, supportive team environment
Requirements:
- Interest in business administration and a willingness to learn.
- Strong organisational and time management skills.
- Attention to detail and ability to work accurately under supervision.
- Good communication skills, both written and verbal.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Must be able to commit to the apprenticeship salary and duration.
Benefits:
- Hands-on experience in a professional customer service environment.
- Industry recognised qualification upon completion.
- Support and guidance from experienced professionals.
- 30% off your travel with an apprenticeship oyster card
- Reduced or Free council tax bills
- Student discount
- Opportunity for career progression within the company.
If you are keen to kickstart your career in business administration, apply today!
Job Types: Full-time, Permanent, Apprenticeship
Pay: £7.55 per hour
Expected hours: No less than 30 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- Transport links
Schedule:
Application question(s):
- Please confirm you can commit to the apprenticeship wage of £7.55 for the first 12 months of your apprenticeship.
Work Location: In person
Application deadline: 04/08/2025