Please note, this is an apprenticeship opportunity. If you have a Level 3 or higher IT related qualification, or extensive experience in a similar role, we can not proceed with your application.
Role: IT Solutions Apprentice
Location: Castle Donington, DE74
Salary: £15,000 p/a
Hours: Monday to Friday, either 08:00 – 16:00 or 9:00 – 17:00 (30 mins lunch)
Overview
As an IT Solutions Apprentice, you will play a crucial role in providing first-line support to our clients as well as getting involved in working with and deploying AI for various functions.
This is an excellent opportunity to gain hands-on experience in a fast-paced IT environment and develop your skills in various areas of IT support, including Helpdesk Support, Business Applications, and AI & Automation.
Key Responsibilities:
- Client Interaction: Handle incoming client calls and provide exceptional customer service.
- First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems.
- Hardware Deployment: Assist with deploying and updating client hardware.
- AI and Business Central Tasks: Support tasks related to AI implementations and Microsoft Dynamics 365 Business Central.
- Documentation: Maintain accurate records of client interactions and support activities.
- Collaboration: Work closely with senior staff to escalate and resolve complex issues.
Employee Benefits:
- Spacious, modern offices with break out areas, games console, pool table and arcade machine
- Paid for company social events throughout the year
- An office bar for drinks and refreshments
- Unlimited holiday allowance!
- Comprehensive training and mentorship
- Opportunities for career growth and development
- Exposure to a wide range of IT tasks and projects
- Friendly and supportive work environment.
Job Types: Full-time, Apprenticeship
Pay: £15,000.00 per year
Application question(s):
- What IT related experience to you have? (This can include IT related hobbies, and online courses)
- Why are you looking for a career in IT?
- Do you drive with access to your own car?
Work Location: In person
Reference ID: Truly