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Product Support Apprentice

Intelli-Park • High Wycombe, England, United Kingdom • £17k / year • 1w ago

Product Support Apprentice

Location: Woodburn Green Head Office, High Wycombe
Contract Type: Fixed-Term Apprenticeship (1518 months)
Salary: £17,000 per annum
Hours: 37.5 hours per week (MondayFriday)
Start Date: Autumn 2025
Training: Level 3 Digital Support Technician Apprenticeship Fully Funded via Apprenticeship Levy

Build the Future of Parking Tech

At Intelli-Park, were not just solving parking problems were building the smart, tech-driven solutions of tomorrow. Our Product Team is at the heart of that innovation, creating the tools, platforms, and services that power seamless journeys across the UK.

Were now looking for a curious, motivated, and detail-driven individual to join us as a Product Support Apprentice someone ready to learn, grow, and become part of a team thats changing the future of mobility.

What Youll Do

As a Product Support Apprentice, youll be part of our technical powerhouse working alongside engineers, developers, and support specialists to ensure our products deliver real value to clients and users.

Your responsibilities will include:

Supporting the product team with user queries, data analysis, and testing
Logging bugs, writing up documentation, and reviewing feedback from users
Assisting with onboarding and training resources for new platform features
Helping to maintain product release notes, support guides, and FAQs
Participating in system trials, QA testing, and post-release reviews
Completing structured learning and apprenticeship assignments with full support

What Youll Bring

A genuine interest in how digital products work
Strong communication and organisational skills
Confidence using digital tools and learning new systems
A positive, solutions-focused attitude
GCSEs (or equivalent) in English and Maths Grade 4/C or above
Eligibility for apprenticeship funding (well help with this)

VISTA: Our Core Behaviours in Action

Visionary (Think Forward)

Youll contribute ideas that make our platforms smarter, cleaner, and easier to use
Youll help build solutions that anticipate user needs

Intentional (Act with Purpose)

Youll ask why and work with accuracy, care and clarity
Youll take time to understand how our products serve real people

Synergy (Be Brilliant, Together)

Youll be part of a collaborative, cross-functional product team
Youll share ideas, ask questions, and work closely with others to solve problems

Tenacity (Stay Switched On)

Youll take on challenges with a resilient mindset
Youll keep going when things get complex and learn with every step

Accountability (Own It)

Youll own your role, your learning, and your impact
Youll take pride in being someone the team can rely on

What Youll Gain

A nationally recognised Level 3 Digital Support Technician qualification
Real-world experience working in a leading product environment
Ongoing mentorship and learning opportunities
Clear pathways to grow into Product, Tech, Data or Support roles
A values-led culture with support, recognition, and team spirit

Ready to Apply?

If youre ready to kickstart your product and tech journey, wed love to hear from you.

Apply now

Lets go from Good to Great together.

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