Job Purpose:
To support the growth and engagement of the provider’s digital communities while assisting in the promotion and recruitment of learners for apprenticeship and skills programs. This role offers practical experience in community management, digital marketing, and learner engagement under supervision.
Contract Type:
Apprenticeship (Duration: 15 -18 months) , Pay (Apprenticeship Wages)
Key Responsibilities:
1. Community Management
- Respond to comments, messages, and queries on social media, forums, and online communities.
- Moderate online discussions and ensure compliance with community guidelines.
- Encourage participation and maintain a positive and supportive community environment.
- Support community campaigns, competitions, and interactive initiatives to boost engagement.
2. Content Creation & Digital Engagement
- Assist in creating, scheduling, and publishing content across social media platforms.
- Curate relevant content from industry sources or partners.
- Highlight learner achievements and success stories to enhance community engagement.
- Participate in planning content calendars and digital campaigns.
3. Learner Recruitment Support
- Share posts and updates promoting apprenticeship programs to attract prospective learners.
- Assist in organizing and promoting online recruitment events such as webinars, open days, and live Q&A sessions.
- Respond to initial inquiries from prospective learners, providing basic program information.
- Maintain databases or spreadsheets of prospects and track engagement metrics.
- Help create marketing materials, FAQs, and resources to support recruitment campaigns.
4. Analytics & Reporting
- Track engagement metrics across community and recruitment activities.
- Prepare basic reports on social media reach, community growth, and recruitment campaign effectiveness.
- Use insights to suggest improvements to engagement and recruitment strategies.
5. Digital Tools & Systems
- Learn and use social media management tools (e.g., Hootsuite, Buffer) and community platforms (e.g., Discord, Slack, Facebook Groups).
- Assist in maintaining databases and digital communication tools.
6. Learning & Development
- Participate in apprenticeship training, workshops, and mentoring sessions.
- Apply learning to real-world tasks, reflecting on progress and areas for improvement.
- Stay updated on digital marketing trends, community management best practices, and recruitment techniques.
Skills & Qualities
- Interest in digital marketing, social media, and community engagement.
- Good written communication skills and attention to detail.
- Ability to interact positively with learners and community members.
- Organisational skills and ability to manage multiple digital tasks.
- Willingness to learn, take feedback, and develop professionally.
Qualifications
- Level 3 qualification, plus GCSE Maths and English at grade C (4) or above.
- Interest in IT, digital media, marketing, or education is advantageous.
Opportunities for Growth
- Develop a career in digital marketing, community management, or learner recruitment.
- Gain hands-on experience in social media, online engagement, and digital campaigns.
- Progress into a full-time digital community or marketing role post-apprenticeship.
Additional Information
Note: The freelance responsibilities outlined above are not exhaustive and may be varied from time to time following consultation with the role holder.
Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff, freelancers, and volunteers to share this commitment. All successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references as part of our safer recruitment process.
Job Type: Full-time
Pay: £13,741.00 per year
Ability to commute/relocate:
- London E1 5HZ: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Work Location: In person
