Location: Bristol (BS16)
Salary: £7.55 per hour
Hours: Monday – Friday, 9am–5pm
Qualification: Level 3 ICT Apprenticeship
Eligibility Requirements (please read before applying):
To be considered for this apprenticeship, you must meet the following criteria:
- Hold GCSE English and Maths at Grade C / Level 4 or above (or equivalent).
- Not already hold an IT-related qualification at Level 3 or higher.
- Not have extensive experience in an IT-related role.
If you do not meet these criteria, your application will not be progressed.
Are you passionate about technology and looking to take your first step into an IT career? We’re offering an exciting ICT Apprenticeship in Bristol (BS16), perfect for anyone eager to develop hands-on skills in IT support, troubleshooting, and technical systems.
You’ll join a friendly, supportive IT team, gaining experience with first-line support, user account management, hardware setup, and maintaining IT systems, all while working towards your Level 3 ICT Apprenticeship.
Key Responsibilities
As an ICT Apprentice, you’ll learn to:
- Provide exceptional first-line support for staff and students, escalating issues when necessary.
- Monitor the helpdesk and respond to calls with excellent customer service.
- Resolve login issues and manage password resets across various systems.
- Assist with simple printer maintenance such as paper jams and toner changes.
- Support the reimaging and configuration of desktops, laptops, iMacs, and MacBook Pros.
- Assist with setting up IT equipment for staff and students.
- Maintain the ICT inventory and update records as needed.
- Carry out and maintain DSE assessments when required.
- Work in a confidential manner while handling data.
- Implement and follow IT policies and procedures.
- Assist the IT team with any other reasonable duties as required.
What You’ll Learn & Develop
During your apprenticeship, you’ll build skills in:
- Technical troubleshooting and problem solving
- IT support and user management
- Hardware and software configuration
- Customer service and communication
- Organisation, attention to detail, and teamwork
Who We’re Looking For
- Motivated and passionate about technology
- Eager to learn new skills and confident in asking questions
- Friendly, approachable, and professional
- Able to work independently or as part of a team
Progression
We’re committed to developing our apprentices. For the right person, this apprenticeship could lead to a permanent IT Support role and further career progression within the company.
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
Application question(s):
- Do you drive with access to your own car?
- Why are you looking for a career in the IT sector?
- What experience do you have in IT so far (this could be an IT related hobby or online course)?
Work Location: In person
Reference ID: Bristol ICT
