***If You are a Contingent (Agency) Worker, please click here to apply for this job.***
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you passionate about providing great customer service to Lewisham’s diverse community?
Do you like to work in a challenging environment and are you interested in working across a range of telephone, face to face and web based services?
What’s the role?
You will be based within the Customer Service Centre, dealing with Council services, for example, Environmental Services, Housing and Registration Services. You will be trained to assist Lewisham residents in accessing all our web based services via the Lewisham web site. If so, this is the role for you. The right person for this role will be conscientious and committed to delivering high quality services to our residents.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
If you have the ability to multi-task, have good computer skills and a confident telephone manner you could be well-suited to the Customer Service Centre Apprentice role with us. It's also really important that you're a people person - you'll take a genuine interest in the residents of Lewisham and the environment we live and work in. If that sounds like you, we'll give you the opportunity to develop your skills, your confidence, and your broad knowledge of the services that Lewisham Council offers to its residents. Your working day will be fast paced and varied
In return, we’ll offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- Lewisham apprenticeships are ring fenced for Lewisham borough residents only.
- To be considered for this apprenticeship role, you must complete the application questions.
- Lewisham Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share in this commitment.
- We value diversity and welcome applications from all backgrounds.
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook - please read the guidance in this handbook when applying.
For an informal discussion about this job, please contact: Sebasteon.Fender@lewisham.gov.uk
Please click here to view the Job Description
Please click here to view the Application Questions.
Note: Use the person specification section of the application form to complete the application questions.
Salary
£25,276 per annum - London Living Wage
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
