Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the North East. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do.
We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch – we’d love to hear from you!
We are looking for a Business Support Apprenticeship Trainer to join us at Zenith Training! Provide excellent teaching and learning sessions for Customer Service and Business Administration apprenticeship standards, face to face. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.
The role responsibilities:
- To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.
- Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
- Complete and use initial assessment results to ensure learning needs are met.
- Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
- To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
- Provide thorough feedback to employers and learners during reviews on progress.
- Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
- Act on feedback from teaching observations, employers, peers, or other review processes.
- To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
- Provide impartial advice and guidance to all learners to support progression.
- Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
- Use a variety of delivery methods that will stimulate learning appropriate to learner needs.
- Complete weekly update meetings and monthly caseload reports.
- Deliver against internal standards, systems and procedures and involvement in internal audit programme.
- Provide a high level of customer service to all learners and parties contacting the business.
- Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
- Hold a full teaching qualification – PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
- Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
- Experience of unsupervised working and using own initiative.
- Experience of online learning and assessment platforms.
- Understand different learning styles and how to differentiate through various teaching methods.
- Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)
Benefits of working with Zenith
Enhanced Holiday Package – Enjoy more time off to recharge.
Great Working Environment – Supportive, collaborative, and positive culture.
Free Parking – Convenient and cost-saving for all staff.
Pension Salary Sacrifice – Tax-efficient way to boost your retirement savings.
Cycle to Work Scheme – Promote health and sustainability.
Extra Pension Contributions – Additional employer contributions after probation.
Hybrid Working – 1 day per week working from home (after probation).
Social Gatherings – 4 events per year to connect and celebrate.
Death in Service (DIS) – 4x salary for peace of mind.
Training & Development – Continuous learning and career growth opportunities.
Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support.
Birthday Off – Celebrate your special day with an extra day off