Opportunity information
Duration 12 months
Advert closing date 30/11/2025
Description
We have fantastic opportunities right now to begin your hospitality journey at The Ultimate Adventure Centre, or Skern Lodge, based in Bideford, Devon.
You will play an important role in providing the best experience for all of our guests and delivering exceptional customer service.
As a Hospitality Team Member, you will be supported to achieve a Customer Service Level 2 or Level 3 apprenticeship, depending on your prior skills and experience.
Your main duties will include supporting all hospitality areas at The Ultimate Adventure Centre including:
- Retail
- Housekeeping
- Catering
You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.
If you have experience in hospitality and/or customer service then that’s great, but it isn’t essential. What is needed is the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.
The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:
- Time management skills
- A can-do and flexible attitude
- A willingness to learn and develop
- Communication skills
In return we offer:
- Access to Perkbox - Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
- Meals on duty
- Uniform provided
- Excellent support from a well-established team.
This apprenticeship will be for 9 months duration.
Entry requirements
Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan.
Experience within a hospitality or customer service role is desirable.
Training to be provided
You will be supported by an assessor throughout your apprenticeship.
As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career.
Training will be a mix of face to face and online learning.
You will gain a Level 2 or 3 Customer Service Apprenticeship Qualification.
Functional Skills in Maths and English if required.
Things to consider
Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 - 4 pm, or 7 am -11 am and 3-7 pm) 5 out of 7 days per week. A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.
Skills required
Array
Future prospects
We are looking for candidates who want to develop their career within the hospitality/customer service sector. Further training and next level qualifications are available.
Hours per week 30
Working week 5 out of 7 days on a rota
Apprenticeship standard Customer service practitioner (Level 2)
Bideford, Devon, England, EX39 5AP
