Job Title: Learner Engagement & Outcomes Apprentice
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Adult & Community Learning
Reporting to: Learner Recruitment Manager
Salary: £14,565 per annum for first 12 months rising to National Minimum Wage for Age
Annual Leave: 30 days per annum plus bank holidays
Contractual hours: 37 hours per week
Basis: Full Time, Fixed Term for 21 months
Pension: Nest Pension
Join Our Team
We’re looking for an enthusiastic Apprentice to join our team and play a vital role in supporting our learner destination tracking process. In this role, you’ll be responsible for contacting previous learners to collect accurate and timely information about their next steps—whether that’s employment, further education, or other progression routes. Your work will help us measure the impact of our programs and shape future improvements, making a real difference to learner success. As part of this apprenticeship, you will be working towards a Level 3 Business Administration qualification, gaining valuable skills and experience to support your career development.
What You’ll Be Doing:
As a Learner Engagement & Outcomes Apprentice, you will:
- Proactively contact previous learners via telephone, email, and other approved channels to gather accurate destination outcome data.
- Deliver a professional, courteous, and engaging experience during all interactions to maintain positive relationships.
- Accurately input and update learner responses within the organization’s CRM or designated tracking systems.
- Ensure all data handling complies with GDPR and confidentiality standards.
- Identify and escalate trends, issues, or insights from learner conversations to the Learner Recruitment Manager.
- Assist in compiling summary reports on learner destinations for internal review and compliance purposes.
- Contribute ideas to enhance communication scripts and improve data collection processes.
- Actively participate in team meetings, sharing feedback and suggestions to strengthen learner engagement strategies.
What We’re Looking For:
We seek candidates who:
- GCSE C or above in Maths and English (Or equivalent)
- Clear, confident, and professional verbal and written communication skills.
- Ability to build rapport and maintain positive relationships with learners and colleagues.
- High level of accuracy in data entry and record-keeping.
- Ability to manage multiple tasks and prioritise effectively.
- Proactive approach to resolving queries and identifying improvements.
- Comfortable working in a fast-paced environment and responding to changing priorities.
- Collaborative attitude with willingness to support colleagues and contribute to team goals.
What’s in it for you?
The college offers an excellent benefits package which includes:
- Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family
- Family-Friendly Policies – We offer family-friendly policies, flexible hours, and support for all of life’s big moments
- Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources
- Professional Development – Extensive training, mentoring, and career progression opportunities
- College Extras – Save money, feel great, and go green with: -Up to 15% cashback at top retailers & restaurants -Discounted gift cards for big brands
-Home & Tech upgrades via salary sacrifice -Cycle to Work scheme
-Coming soon: EV Leasing -Pension Schemes – Teachers’, LGPS & NEST
- Discounted car parking on site
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail, please contact Nicole James, Learner Recruitment Manager on nicole.james@northernskills.co.uk.
Ready to Make a Difference? Apply Early!
We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.
SAFEGUARDING
Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment.
This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice.
We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules.
It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.
Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.
Holiday Update
Our College will close for the festive break on Friday 19 December 2025 and reopen on Monday 5 January 2026. If you’ve applied for a role, thank you! We’ll review applications and get back to you in January.
Wishing you a happy holiday season!
Please view the job description here - Job Description
