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Housing Apprentice

Crawley Borough Council • Crawley, England, United Kingdom • 22h ago

Reference: EC191
Division: Crawley Homes
Salary: £16,867.20 per annum
Contract type: Apprenticeship
Posted on: 02 December 2025
Interview date: 15 January 2026 - 01 January 1970
Extra payment(s): Not applicable

Positions: 1
Category: Housing
Grade: Apprentice pay scale
Working hours: 37 per week
Closing date: 21 December 2025
Location: Town Hall, Crawley
Location type: Hybrid

About the role

Join us as a Housing Apprentice!

Are you passionate about helping people and love keeping things organised? Do you want to learn new skills while making a real difference in your community? If so, this could be the perfect opportunity for you! We're offering an 18 month fixed term apprenticeship contract in our Tenancy Services team.

Our team look after over 8,000 homes, providing safe and welcoming spaces for more than 20,000 people in Crawley. We’re here to help residents find the perfect home, keep it affordable, and build strong, supportive communities. Our mission? Creating homes that everyone is proud to call their own.

What's in it for you? You will:

learn valuable skills like customer service, teamwork, and time management
gain a Certificate in Housing Practice – a fantastic first step into a housing career
work alongside experienced colleagues who will support you every step of the way

In this role you will:

assist residents with rent queries and tenancy issues
help maintain accurate records and support rent account management
work on projects to improve neighbourhoods and community life
shadow other teams to broaden your experience

About you:

you’re great with people and love getting things done to a high standard
you thrive in a busy environment and can juggle priorities
you’re ready to learn and committed to your own development

To apply for this role, you must:

have the right to live and work in England
not currently be enrolled in another apprenticeship or higher education course
have no existing Level 2 or above qualification in housing or similar

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

This is a training post for 18 months, with a focus on learning and correctly applying the knowledge, skills, behaviours and experience needed to:

Support the Tenancy Services Team to deliver a high-quality service
Be an effective member of Crawley Borough Council staff

This involves successfully completing a mix of off and on the job training and assessments leading to a Housing or Property Management Assistant Level 2 apprenticeship (or equivalent).

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal chat, contact asad.raja@crawley.gov.uk or call on, 01293 438755

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.