This is an excellent opportunity for an enthusiastic individual to begin their career as a Customer Service & HR Apprentice, gaining hands-on experience across customer service, reception, and HR support. The Customer Service & HR Apprentice role offers broad exposure to day-to-day business operations, making it ideal for someone who enjoys variety, learning new skills, and supporting people across the organisation.
As a Customer Service & HR Apprentice, you will work closely with reception and HR teams, supporting internal staff, visitors, and customers while developing valuable workplace skills. Based in a busy office environment in Cambridgeshire, this permanent Customer Service & HR Apprentice position supports an apprenticeship pathway with opportunities for future progression within HR. The Customer Service & HR Apprentice role is well suited to someone keen to learn, grow, and build a long-term career.
Main Responsibilities:
- Support reception duties including answering calls, greeting visitors, and managing sign-in processes.
- Assist with preparation and management of sample packs, letters, and stock rotation.
- Provide administrative support for HR activities including absence, holidays, payroll paperwork, and reporting.
- Help organise interviews, meetings, training sessions, and internal events.
- Support exhibitions, career fairs, roadshows, and wellbeing initiatives.
- Assist with website enquiries and system data entry when required.
- Maintain tidy working areas including shredding, filing, and end-of-day office checks.
- Provide general support to HR and the wider business as needed.
Skills/Experience:
- GCSEs (or equivalent) in Maths and English at grade C/4 or above.
- Strong interest in customer service and a desire to progress through an apprenticeship.
- Confident telephone manner and professional communication skills.
- IT literate with experience using Microsoft Office, email, and internet systems.
- Self-motivated with a willingness to learn and develop new skills.
- Ability to work independently and as part of a team in a busy office environment.
- Strong attention to detail and ability to manage multiple tasks.
- Right to work in the UK; driving licence and own transport desirable due to location.
Salary & Working Hours:
- Salary: Apprenticeship salary, dependent on experience.
- Hours: Monday to Friday, 08:30 – 17:00 (one day per week finishing at 16:30).
- Contract: Permanent apprenticeship role.
- Location: Office-based in Cambridgeshire.
Benefits:
- Structured apprenticeship with clear development and learning outcomes.
- Opportunity to gain experience across customer service, HR, and administration.
- Supportive working environment with exposure to internal events and projects.
- Potential progression into further HR-focused apprenticeships.
