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Pensions Support Clerk (Apprentice)

West Northamptonshire Council • United Kingdom • £26.91k - £27.78k / year • 1w ago

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

The Pensions Service has an exciting development opportunity for a motivated individual to join our Administration team as a Pension Support Clerk (Apprentice). This is an 18-month apprenticeship, during which you will study towards a Level 3 Business Administrator qualification.

This role is perfect for someone looking to begin or progress their career in business administration while gaining hands-on experience within a friendly and supportive team. You will be performance-focused, eager to learn, and committed to providing excellent customer service. A flexible approach is essential as you will gain experience across a wide range of pension administration tasks.

We are a very friendly team and there is plenty of opportunity for ongoing development within the Pensions Service.

If you have any queries, please contact sapphire.goody@westnorthants.gov.uk

What will you be doing?

As a Pension Support Clerk (Apprentice), you will work within the Operations Team and support the smooth running of our pension administration services. Throughout your apprenticeship, you will learn to undertake a variety of administrative tasks, including:

Allocating incoming emails to the correct teams
Answering telephone queries from members
Sorting and distributing post
Returning original documents to members via recorded delivery
Responding to basic queries via email
Supporting members with our self-service system
Updating member records accurately
Processing refunds of contributions

This customer-facing role is key in ensuring that cases are handled efficiently—either resolved at the first point of contact or allocated promptly to the appropriate team.

About you

You do not need prior experience in pensions or business administration—we will provide comprehensive training and ongoing support throughout your apprenticeship to give you the skills and confidence you need to complete the role. However, experience working in a busy customer-focused environment, or demonstrating the ability to stay calm under pressure and make timely decisions, would be beneficial.

The ideal candidate will have:

Excellent attention to detail
Strong communication skills across all channels
A willingness to learn and take on new challenges
Good organisational skills and the ability to work as part of a team

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.