Hours
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
37.5 hours a week
What you’ll do at work
- Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment
- Proactively Negotiate payment offers via email, whatsapp, web chat and SMS
- Assist with the handling of client and customer queries
- Effectively process and respond to customer post
- Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
- Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies
- Work to achieve monthly Key Performance Indicators on an individual basis
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Desired qualifications
- GCSE English (Grade A* - C / 9 - 4) desirable
- GCSE Maths (Grade A* - C / 9 - 4) desirable
Skills
- Customer care skills
- Excellent Communication Skills
- Strong IT Skills
- Confident using IT Systems
- Conscientious and hard working
- Excellent Team Player
- Self Motivated
- Can work independently
- Can work as part of a team
- Excellent verbal communication
- Fast paced environment
- Motivated to achieve targets
- Strong customer focus
