Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices
Apprenticeship Level 3
Occupation: Digital
Salary: £25,000 a year
This opportunity is sourced from the National Apprenticeship Service - select 'Apply for this apprenticeship' to view the full description, and apply if interested.