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Apprenticeship Processing Administrator

CITB • Apprenticeship • United Kingdom • £28.78k / year • 3d ago

Are you detail-oriented, organised, and passionate about supporting learners on their apprenticeship journey? CITB is looking for a proactive and customer-focused Apprenticeship Processing Administrator to join our dynamic team.

Role: Apprenticeship Processing Administrator

Location: Hybrid working, approximately two days per week from the office, NCC Scotland, Inchinnan, Scotland, PA4 9RQ

Hours of Work: Full-time

Working Pattern: 35 hours per week, Monday to Friday

Contract: Permanent

Grade: TM2

Target Salary: £28,784 per annum

Process candidate records, contracts, and documentation in line with agreed procedures and service standards
Coordinate key processing stages from registration to completion, ensuring timely and accurate data entry
Respond to routine queries from internal and external contacts, escalating complex matters as needed
Maintain accurate records to support audit, compliance, and funding requirements
Support the team with administrative duties including reports, correspondence, and communications
Identify and suggest improvements to processes and systems

Essential:

Clear and confident communicator — written, verbal, and face-to-face
Strong attention to detail and accuracy in processing transactions
Ability to work independently and collaboratively in a structured environment
Experience using databases and Microsoft Office applications
Customer-focused with a positive approach to working relationships
Organised and able to manage workload to meet deadlines

Desirable:

Experience in a compliance-led or regulated environment
Familiarity with apprenticeship delivery or educational/training settings
Ability to interpret and apply policies and procedures to ensure quality outcomes

What You’ll Get in Return:

Free onsite lunch
Free onsite parking
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services Employee Assistance Programme

Why Join CITB

At CITB, we’re dedicated to supporting the skills and training needs of the construction industry. You’ll be part of a collaborative team that values integrity, continuous improvement, and making a real impact.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.