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Customer IT Support Apprenticeship

Computacenter • Apprenticeship • London, England, United Kingdom • £19.50k / year • 5d ago

This is an internal position.

Location: UK - Cust site - London | Job-ID: 219639 | Contract type: Fixed Term Contract | Business Unit: Information Technology

Life on the team

Salary: £19,500

Start Date: 7thSeptember 2026

Duration: 16 months

Apprenticeship: Customer Service Practitioner - Realise

Location: London

Computacenter deliver a range of IT service to several customers in the London area. There is an opportunity for a Tech bar Technician role.

The successful candidate will work in a team of IT professionals delivering a “Techbar” service to users.

The role will be based onsite on our customer site, 37.5 hours per week covering a flexible shift between the hours of 8am to 5:30pm Monday to Friday.

Why Join Us?

Join Computacenter and gain hands-on experience in a fast-paced IT environment while working towards a nationally recognised Customer Service Practitioner qualification. You'll be supported by experienced professionals, develop valuable technical and customer service skills, and build the foundations for a successful career in technology.

What you’ll do

Helping users with technical issues with their Devices.
Helping users with technical and guidance questions.
Checking and fixing desk set ups around the building.
Monitoring and Maintaining Service Now incident queues
Interacting with users to ensure loaned devices and leaver devices are returned
Ensure customer satisfaction is given high level of focus

What you’ll need

A good working knowledge of Microsoft applications
The ability to learn new systems and follow processes
Strong interpersonal, literacy, and numeracy skills
The ability to work well during busy periods
A minimum of 2 GCSEs, including Maths and English Language at grade 4/C or above
A positive attitude and desire to learn and achieve

Important Eligibility Information

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider Realise which will include a Maths and English assessment and a review of any previous qualifications you hold.

Due to the funding requirements of the apprenticeship, applicants must not already hold a Customer Service qualification L2 standard, GNVQ, BTEC or equivalent qualification to be eligible for this programme.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter