Apprentice Customer Service Advisor's we are hiring!!

Are you looking for a career within the renewable energy sector as a Customer Service Advisor? Are you up for a challenge within an exciting renewable energy company? If so, we have an opening and we want to hear from you!

Overview

We are seeking a detail-oriented and proactive Apprentice Customer Service Advisor to join our rapidly expanding team. The successful candidate will play a crucial role in delivering top class customer service to our key account customers. This position requires strong organisational skills, proficiency in Google Drive, MacBook and the ability to communicate effectively with team members and customers.

The company

Bibby Energy Solutions is a mission driven business that specialises in the supply and installation of electric vehicle charge points across the United Kingdom.

People and planet focussed, we are on a mission to help customers save money and reduce their carbon footprint by introducing renewable energy solutions for their home and business.

The successful candidate will be joining a thriving company who have experienced 4000% growth over the past 12 months. Bibby Energy Solutions currently works with key account customers such as Ohme, NHS, Motability, Mercedes, Polestar and VW Group.

Duties

Contact customers to schedule installations and service calls.
Contact existing customers to gain feedback on their installation and offer them one of our free products or services.
Liase with other departments to ensure fluidity thought the business.
Plan engineer's journey efficiently and effectively.
Manage calls with professionalism and courtesy, demonstrating excellent phone etiquette.
Maintain accurate records through data entry and clerical tasks, ensuring all information is up-to-date and easily accessible.
Assist in the preparation of reports and presentations using Google Suite tools, ensuring high-quality documentation.
Support and contribute to a collaborative team environment by performing other office related tasks.

Who we are looking for

We are looking for an ambitious, energetic and professional person who is driven to be the best they can be.

As a Bibby Energy Solutions team member you will be responsible for delivering first class customer service for our business.

Our goal is to give our customers the best possible experience and it is imperative that both your attitude, and aptitude are on point at all times.

Throughout your career you will have plenty of opportunities to learn new skills and grow in line with the business.

What we want from you

Personal skills

A positive, can do attitude
Hardworking
Ambitious
Reliable
Eager to learn
Motivated to do well

Professional skills

Proficient in Google Drive and MacBook
Experience in customer service
Experience in objection handling
Strong phone etiquette with excellent verbal communication skills.
Exceptional organisational skills with the ability to manage multiple tasks simultaneously.
Experience in data entry and experience indemonstrating attention to detail.
Ability to work independently as well as part of a team in a fast-paced environment.
Competence in using computerised systems for office management tasks.

What you will receive

Basic Salary: National Apprentice Wage for your age (to begin).
Performance related bonus
£500 employee referral scheme
Customer Service Apprenticeship
22 days annual leave plus bank holidays.
Career support and advancement opportunities as you grow with the business.
Instant trust and respect of the management team.
No limits on your growth within the company.

If this sounds like you then Apply below!

Please note: Candidates who take the time to write a personalise cover letter will have a better chance of being invited to interview.

Job Types: Full-time, Apprenticeship

Pay: From £8.60 per hour

Additional pay:

Bonus scheme
Commission pay
Loyalty bonus
Performance bonus
Quarterly bonus

Benefits:

Company pension
Free fitness classes
Gym membership
On-site parking
Profit sharing
Referral programme

Schedule:

Flexitime
Monday to Friday

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 31/03/2025
Reference ID: Apprentice Customer Service Advisor

Bibby Energy Solutions

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