Job Overview

As an IT Technician Apprentice, you will embark on a comprehensive training program designed to equip you with the knowledge and skills required to provide technical support and maintain computer systems within our organisation. This apprenticeship opportunity offers valuable hands-on experience and mentorship, enabling you to develop a strong foundation in IT support while working towards a professional qualification. You will work closely with our IT team to deliver efficient and effective IT services, troubleshoot issues, and contribute to the overall success of our technology infrastructure.

Key Responsibilities and Accountabilities

Provide technical support: Assist in diagnosing, troubleshooting, and resolving hardware and software issues faced by users, ensuring minimal disruption to their workflow.
Hardware and software maintenance: Assist in the installation, configuration, and maintenance of computer systems, including operating systems, applications, and peripheral devices.
IT infrastructure management: Support the setup and maintenance of network infrastructure, including switches, routers, and wireless access points.
User account management: Assist in creating, modifying, and disabling user accounts, ensuring proper access permissions are maintained.
Helpdesk support: Respond to IT support requests, log incidents, and follow up on pending tickets, providing timely and effective solutions to end-users.
Documentation and reporting: Maintain accurate records of IT assets, service requests, and technical documentation, contributing to knowledge management and continuous improvement.
IT projects and upgrades: Support the implementation of IT projects, including hardware or software upgrades, system migrations, and new technology rollouts.
IT security: Adhere to security policies and assist in the implementation of security measures, including user awareness and compliance.
Collaborate and learn: Work closely with the IT team, collaborating on projects, sharing knowledge, and learning from experienced technicians in the field.
Professional development: Engage in ongoing training and self-study to enhance technical skills and knowledge, actively working towards achieving industry certifications.
The post holder is required to support and encourage the ethos and objectives, policies and procedures of the Trust and each academy as agreed by the Board of Directors and Local Governing Bodies.

Skills & Qualifications

Essential Criteria

Excellent problem-solving and analytical skills with attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively as part of a team.
Basic understanding of computer hardware, operating systems, and common software applications.
Ability to learn new technologies quickly and adapt to changing environments.
A commitment to delivering high-quality customer service and a positive user experience.
Enthusiasm for, and the commitment to, the development of ICT within schools.
A willingness to continuously learn and develop professionally, keeping up to date with industry advancements.
Commitment to the values of the school, particularly to raising student achievement.
Team player and excellent interpersonal skills with a good level of networking expertise.
Willingness to work flexible hours as required.
To be committed to safeguarding and promoting the welfare of children and young people and follow the safeguarding policy.

Desirable Criteria

Experience of Microsoft suite and Office 365.
Previous IT experience: any prior experience or exposure to IT support, computer systems, hardware/software troubleshooting, or any relevant technical roles.
Experience of supporting audio and visual and other classroom technologies.
Experience of building and maintaining ICT equipment.
Familiarity with networking concepts and protocols.

Entry Requirements

5+ GCSEs grades 5 to 9 including English and Maths
A keen interest in technology and a desire to pursue a career in IT support

Job Types: Full-time, Apprenticeship

Pay: £6.40 per hour

Expected hours: 37 per week

Schedule:

Monday to Friday

Ability to commute/relocate:

Blackburn, BB1 8QA: reliably commute or plan to relocate before starting work (preferred)

Education:

GCSE or equivalent (preferred)

Work Location: In person

Blackburn College

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