Passionate about travel?

Start your career with dnata Travel B2B as an Apprentice Travel Consultant. Earn while you learn, gaining hands-on experience. Create tailor-made holidays, handle calls, meet sales targets, and deliver top service. Join our award-winning team and turn your passion into a rewarding career with endless growth opportunities!

About us:

dnata Travel Group B2B is the UK's largest B2B-only tour operator, encompassing the flagship brand Gold Medal along with three specialist brands – Pure Luxury, Cruise Plus, and Incredible Journeys. Committed to a genuine ‘agents-first’ approach, we take pride in building and nurturing strong, mutually beneficial partnerships with a diverse range of suppliers across the industry. As part of the Emirates Group, we bring expertise, reliability, and exceptional service to our valued travel trade partners.

Training Course/Qualification: Travel Consultant (Level 3)

The initial apprenticeship is 1 year however can be extended by a further year (Level 4).

Hours: 37.5 hours per week.Monday- Saturday, 9.00am- 6.00pm. 5 working days a week will be allocated, 7.5 hours per day. You make work later during peak periods. At least 20% of your working hours will be spent training or studying.

Start date: Monday 19th May 2025

As an apprentice, you'll have the opportunity to work within a company, gaining valuable hands-on experience while developing new skills. You'll collaborate with experienced professionals and receive guidance from your team manager to:

Answer calls in a professional and timely manner
Deliver outstanding customer service on every call
Take inbound calls from travel agents, matching customer requirements to create tailor-made holidays
Meet sales targets
Maximise all sales opportunities including all ancillary sales opportunities. i.e. day tours, car hire and transfers
Minimise losses and errors
Reading back all details of customers itinerary
Always go the extra mile for every customer
Follow up on enquiries/quotes from customers
Communicate professionally with customers, internal and external

Desirable Skills & Qualifications

GCSE in Maths and English (Grade C/4)
Attention to detail
Excellent communication skills
Self-motivated
Customer focussed
Passion for travel
IT literate
Experience of overseas travel

Our bright, modern office in Leyland has easy bus route access from the surrounding area and is just 15 minutes' walk from Leyland train station. We are 5-10 minutes’ drive from junctions 28 & 29 of the M6.

We have some fantastic benefits, making us a great place to work:

Travel discounts – we have a dedicated Staff Travel Team to help plan your travelling adventures
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Long service awards
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking

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Apprentice Travel Consultant